CHAPTER 16
Business Etiquette
“Etiquette means behaving yourself a little better than is absolutely essential.”
—Will Cuppy
Upon completion of this chapter, you should be able to:
- Understand the general rules of business etiquette.
- Learn ways of introducing yourself and others.
- Know how to handle telephone and cell phone calls.
- Learn the rules of appropriate behaviour at business dinners and lunches.
- Learn how to interact with international clients.
- Know the norms of behaviour for business-to-business interactions.
COMMUNICATION AT WORK
Ramalingam is a vice-president in a multinational company in Noida. He is a Harvard graduate and lived in the United States for more than five years. He understands how Americans behave and expect ...
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