June 2017
Beginner
464 pages
17h 52m
English
book
The Art and Science of Business Communication, 4e, 4th Edition
by P.D. Chaturvedi, Mukesh Chaturvedi
Content preview from The Art and Science of Business Communication, 4e, 4th Edition
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CHAPTER 19
Communication for Conflict Management
“One single minute of reconciliation is worth more than an entire life of friendship.”
—Gabriel Gracia Marquez
Upon completion of this chapter, you should be able to:
- Understand the role of communication as a behaviour that helps in the conflict situation to create mutual understanding.
- Learn about the intangible issues which cause interpersonal conflicts.
- Understand the effectiveness of stop-think, listen and communicate system for conflict management.
- Know how tangible issues lead to serious conflicts between neighbours, persons, states and countries.
COMMUNICATION AT WORK
Vikram is a cyber techie. He is a former employee of a Mumbai based private company which works for maintaining ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.