CHAPTER 4

Speaking Skills

“Mend your speech a little, Lest you may mar your fortunes.”

—William Shakespeare

Upon completion of this chapter, you should be able to:

  1. Learn the different goals and styles of speaking.
  2. Know the process of speaking.
  3. Learn how to develop speaking skills.
  4. Understand the nature and importance of oral communication in business transactions and personal interactions.
  5. Know when to choose oral communication instead of written communication.
  6. Learn key skills of oral communication.
  7. Appreciate how intercultural situations require thoughtful oral communication.
  8. Apply oral communication skills to new communication technologies.

COMMUNICATION AT WORK

In the final year of their B.Com., Rakesh and Suresh decided to appear for ...

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