CHAPTER 7

Non-verbal Skills

“Heard melodies are sweet, but those unheard Are sweeter; therefore, ye soft pipes, play on; Not to the sensual ear, but more endear’d, Pipe to the spirit ditties of no tone.”

—John Keats

Upon completion of this chapter, you should be able to:

  1. Know the meaning and characteristics of non-verbal communication.
  2. Understand the function of body talk in fully interpreting the underlying message of words.
  3. Learn positive gestures, body movements, and facial expressions.
  4. Recognize different cues and clues indicated by facial expressions, gestures, postures, body movements, and eye contact.
  5. Understand silence as a mode of communication.
  6. Learn how to build rapport.

COMMUNICATION AT WORK

In his first week at the Indian ­Institute ...

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