chapter 12Key #3: Believing in Leaders
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Few people are more famous for sketching reality than Scott Adams, creator of the cartoon character Dilbert. Adams shows us the misadventures of the hapless victims of reengineering, right-sizing, and Total Quality Management and suggests some ideas for fighting back or, at the very least, coping. Clearly, Adams has struck a chord. Since its debut in 1989, Dilbert has been published in 1,900 newspapers in 57 countries, and translated into 19 languages. That's universal appeal!
In illustrating the trials of Dilbert, Adams vividly shows the pointless bureaucracies, rules, control mechanisms, and management fads that get in the way of real ...
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