chapter 19Developing Capabilities

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Recently, I had an interesting discussion with an HR executive of a Fortune 500 company. He commented that it was the responsibility of his senior team to frequently evaluate their decisions and actions based on the overall growth of their market capitalization. He noted that one of the important influencers of shareholder value is the ubiquitous Wall Street analyst who follows a company and publishes his predictions of how it will perform in the future. As he tracks performances of various companies, he often hangs his Sell, Hold, or Buy signs on the organizations' front doors. The HR executive commented, "I'm getting more and more calls from ...

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