chapter 20Conclusion: Lessons Learned

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In working with businesses of all sizes and in dozens of countries, my colleagues and I have discovered some "lessons from the trenches" about engaging people in their organizations. These lessons are embedded in the previous 19 chapters and make up a quick guide for creating new and exciting possibilities for engaging people to create results. The lessons are grouped into three categories: People, Strategy, and Results.

LESSONS ABOUT PEOPLE

1. PEOPLE WON'T CHANGE IF THEY PERCEIVE THE "NEED TO CHANGE" TO BE AN INDICTMENT OF THEIR PAST PERFORMANCE.

In general, nobody likes change. It's uncomfortable. It can force us to take risks that create ...

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