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The Art of Investigative Interviewing, 3rd Edition

Book Description

The Art of Investigative Interviewing, Third Edition can be used by anyone who is involved in investigative interviewing. It is a perfect combination of real, practical, and effective techniques, procedures, and actual cases. Learn key elements of investigative interviewing, such as human psychology, proper interview preparation, tactical concepts, controlling the interview environment, and evaluating the evidence obtained from the interview. Inge Sebyan Black updated the well-respected work of Charles L. Yeschke to provide everything an interviewer needs to know in order to conduct successful interviews professionally, with integrity, and within the law. This book covers the myriad factors of an interview — including issues of evidence, rapport, deception, authority, and setting — clearly and effectively. It also includes a chapter on personnel issues and internal theft controls.
  • Provides guidance on conducting investigative interviews professionally and ethically
  • Includes instructions for obtaining voluntary confessions from suspects, victims, and witnesses
  • Builds a foundation of effective interviewing skills with guidance on every step of the process, from preparation to evaluating evidence obtained in an interview

Table of Contents

  1. Cover image
  2. Title page
  3. Table of Contents
  4. Copyright
  5. Dedication
  6. Mission Statement
  7. Acknowledgments
  8. About the Author
  9. Foreword
  10. Preface
  11. Introduction
  12. Chapter 1. So You Want to Be an Investigative Interviewer?
    1. Abstract
    2. Interviewing, interrogations, and investigations
    3. Benefits of being a notary public
    4. Research tools
    5. Pretexting
    6. Qualifications preferred
  13. Chapter 2. Ethical Standards and Professionalism
    1. Abstract
    2. Ethical standards
    3. Ethics from the top down
    4. The code of ethics
    5. Ethical and unethical interviewing
    6. Conflicts of interest
    7. Review questions
  14. Chapter 3. Preparation and So Much More
    1. Abstract
    2. Preparation
    3. Attitude
    4. Psychology
    5. Intuition
    6. Flexibility
    7. Curiosity
    8. Imagination
    9. Research
    10. Style
    11. Review questions
  15. Chapter 4. Deception and the Interview
    1. Abstract
    2. The interviewer’s goal
    3. Deception
    4. Review questions
  16. Chapter 5. Evidence
    1. Abstract
    2. Real, documentary, and testimonial evidence
    3. Voluntary confessions
    4. Legal tactics used in seeking a confession
    5. Evidence collection and preservation
    6. Report writing
    7. Testimony in a court of law
    8. Review questions
  17. Chapter 6. Public and Private Interviewing
    1. Abstract
    2. Reporting and classifying crime
    3. Violent crime
    4. Property crime
    5. Investigations in the public and private spheres
    6. The collection of evidence
    7. Testimonial evidence
    8. Review questions
  18. Chapter 7. Rapport, Active Listening, and Other Techniques
    1. Abstract
    2. Building rapport
    3. Active listening
    4. Signaling active listening
    5. Review questions
  19. Chapter 8. Authority
    1. Abstract
    2. Security’s place in the organization
    3. Authority and power
    4. Neutrality
    5. Review Questions
  20. Chapter 9. Overview of the Interview Process
    1. Abstract
    2. The historical phase
    3. The personal preparation phase
    4. The initial phase
    5. Uncovering the truth
    6. The primary phase
    7. The terminal phase
    8. The follow-up phase
    9. Review questions
  21. Chapter 10. Setting, Location, Intensity, and Approach in the Interview
    1. Abstract
    2. Environmental setting
    3. Location of participants
    4. Review and encouragement intensities
    5. Approaches
    6. Putting it all together
    7. Review questions
  22. Chapter 11. Questioning Techniques
    1. Abstract
    2. Question formulation
    3. Question presentation
    4. Types of questions
    5. Techniques for effective questioning
    6. Conclusion
    7. Review questions
  23. Chapter 12. Internal Investigations and Controls
    1. Abstract
    2. Introduction
    3. What is honesty?
    4. The dishonest employee
    5. Review questions
  24. Chapter 13. Investigative Interviewing: One Hundred Things You Should Know
    1. Abstract
  25. Conclusion
  26. References
  27. Index