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The Art of Investigative Interviewing, 3rd Edition by Inge Sebyan Black

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Chapter 7

Rapport, Active Listening, and Other Techniques

Abstract

The interviewing process is not limited to the criminal justice and security arena. Interviews are conducted in virtually every area of human endeavor. Human resource specialists conduct interviews routinely; supervisors conduct them routinely as they conduct performance plans and disciplinary problems. Doctors, lawyers, admission coordinators, and pastors all perform interviews as one of their many job responsibilities. During any interview, no matter who the interviewer or the reason the interview is conducted, the interviewer needs to build rapport along with being proficient in active listening.

Keywords

Acceptance; active listening; attentiveness; concentration; detachment; expression; ...

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