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The Art of Membership: How to Attract, Retain and Cement Member Loyalty by Sheri Jacobs

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Chapter 11

Engagement, Onboarding, and the First Ninety Days

Few experiences are more awkward than the first day on a new job. You’re excited and nervous about meeting new coworkers. You’re anxious to learn more about the environment where you will be spending roughly forty hours a week. Sure, during the interviewing process you got a quick glimpse of the culture, but it’s impossible to know precisely what it will be like to work for a company until your first day of work (or actually the first few days). It’s possible you will have a steep learning curve as you become familiar with the company’s products, the industry, and the clients. At this point, you have high expectations that the job will be interesting and challenging and help you advance ...

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