“As a young strategic client service professional who's worked in both the United States and Australia, this book is my advertising bible. It's the real deal—if you are working in advertising and want to know how it all works, this is all you need to read.”
Jess NortonIntegrated Account ManagerThe Mark AgencyCanberra, Australia
“As a manager of a young client services team, this book is key. At IMPACT, we've made it a must-read for all of our new hires and it feels like we reference it daily.”
Bob RuffoloFounder and CEOIMPACT Branding & Design\Wallingford, CT
“The Art of Client Service is the first book we give to new employees on how to approach account management. Robert takes what has become increasingly complex and translates it into actionable steps that help agencies get better at serving clients.
Drew HimelFounder and CEOPCRJacksonville, FL
“Over the years, I have handed out Robert's book as encouragement to account people who needed a bit of coaching. They always thanked me for taking an interest in their careers. Creative people found it equally insightful and wanted their own copies. With this new edition, I'll be advancing a lot more careers.”
Richard EberCreative GuyO2klNew York, NYFormer Executive Creative DirectorMRM
“Over the past decade, the discipline of account management has come under fire as never before. Externally, clients sometimes question its value, and internally, account managers fight to overcome the perception being order takers. The Art ...