© The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2022
U. H. BelokiThe Art of Site Reliability Engineering (SRE) with Azurehttps://doi.org/10.1007/978-1-4842-8704-0_7

7. Efficiently Handle Incident Response and Blameless Postmortems

Unai Huete Beloki1  
(1)
San Sebastian, Spain
 

In this chapter, you will be introduced to incident response and blameless postmortems practices, two of the pillars mentioned in Dickerson’s hierarchy of reliability.

Incidents cannot be avoided; there is no 100% reliable system, so your focus should be on reducing the possible negative impact generated by these events.

By the end of this chapter, you should be able to do the following:

  • ✓ Understand incident response (definition, life cycle/phases, ...

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