EMOTIONS, FACTS, AND STORIES
If your emotional abilities aren’t in hand,if you don’t have self-awareness, if you are not able tomanage your distressing emotions, if you can’t haveempathy and have effective relationships, then no matterhow smart you are, you are not going to get very far.
—DANIEL GOLEMAN, author of Emotional Intelligence
Being aware of our stories is a good start, but to understand the considerable role they play in conversation, we need to investigate their components.
Stories break down into three fundamental elements: emotions, facts, and opinions. As demonstrated in Figure 1 in the previous chapter, first incoming signals ...
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