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Reflection doesn’t take anything away from decisiveness, from being a person of action. In fact, it generates the inner toughness that you need to be an effective person of action—to be a leader.

— Peter Koestenbaum, interview, Fast Company, February 29, 2000

One of the most powerful things I’ve witnessed time and again through my career is seeing the energy rise in employees and customers when they realize that what they have to say matters, and other people are genuinely interested in their perspective.

“A leader’s job is to take the time to listen to everyone and harvest the team’s best ideas from there,” Chuck Runyon, cofounder and CEO at Self Esteem Brands, shared with me on my podcast. Whether you consider yourself a leader ...

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