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The ROI of Caring Leadership

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In a world that is increasingly driven by AI and automation, some might believe that the value of human connection is less important. However, leading from a perspective of caring about and supporting my team translates into increased willingness to go the extra mile and a commitment to delivering at all costs. . . . That in turn drives greater performance.Shawnte Cox Holland, head of culture and engagement, Vanguard

Over the years, people have implied that the “soft and fluffy” type of leadership I talk about falls short on the ROI (return on investment) front. Up to this point, I have referenced and highlighted ...

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