Maricel had been hired as director of finance and operations at a fast-growing tech company. Her job was to establish the necessary infrastructure and controls for the company to go public—to complete an IPO. However, her attempts to introduce these changes were met with fierce resistance from the employees. “Culture eats strategy for lunch,” as they say. Maricel was in danger of losing her job when Alice was called in. While Alice’s work often entails working with high potentials and high performers to hone a new skill, she didn’t shy away from helping “last chance” or poor performers get back on track, as many executive coaches do. Her human resources, mediation, and psychologist qualifications enabled her effectiveness. They had ...

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