Jay was a senior project manager with long tenure, and despite Jay not being an executive, the company valued his contributions. Jay was good at his job and extremely dedicated, so when the vice president of engineering called him into his office raging about an email concerning a problem on which he and the CEO had been copied, Jay took this very seriously. He explained his reasons for sending the email and exited the VP’s office, pleased that he had clarified matters. However, Jay lacked interpersonal skills and had failed to pick up on the VP’s reaction. The next thing Jay knew, he was in sitting in front of Alice, his newly assigned coach.

Week 1: Chess


“Uh, no, I never learned.”

“Why not?” ...

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