CHAPTER 4

Managers and Supervisors

The bulk of my professional experience stems from working within ­Fortune 250 corporations, and from collaborating directly with executives and the other leaders and employees within their respective business or support units. Administration, finance, human resources, legal, information technology, marketing, sales, service—my teams supported all of these areas, and more.

What proved most challenging, communication-wise, when working cross-functionally? You might have guessed: mergers, acquisitions, and joint ventures. Sure, rolling out new products or services was sometimes tough. But, most of those efforts involve leaders and teams who already know and trust one another. The sense of relationship that’s already ...

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