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The Art of Modern Sales Management: Driving Performance in a Connected World by Renie MacClay

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8

Leveraging Your EQ for Sales Effectiveness

Lou Russell

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Sales is a funny thing. One day, you’re on top of the world, closing that big “whale” of a sale. The next week, you’re down in the dumps because of a controversial price increase. It’s a roller coaster world. The ability to be aware of and manage emotions is referred to as an emotional quotient (EQ). Many people know IQ (intelligence quotient). In sales and customer service environments, EQ is an important skill set to have.

Sales Skills for a Complex World

The world of making money has become ...

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