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The Art of Modern Sales Management: Driving Performance in a Connected World
book

The Art of Modern Sales Management: Driving Performance in a Connected World

by Renie MacClay
February 2014
Intermediate to advanced content levelIntermediate to advanced
208 pages
4h 18m
English
Association for Talent Development
Content preview from The Art of Modern Sales Management: Driving Performance in a Connected World

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Leveraging Your EQ for Sales Effectiveness

Lou Russell

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Sales is a funny thing. One day, you’re on top of the world, closing that big “whale” of a sale. The next week, you’re down in the dumps because of a controversial price increase. It’s a roller coaster world. The ability to be aware of and manage emotions is referred to as an emotional quotient (EQ). Many people know IQ (intelligence quotient). In sales and customer service environments, EQ is an important skill set to have.

Sales Skills for a Complex World

The world of making money has become ...

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Publisher Resources

ISBN: 9781607283973