I once was asked to evaluate and coach a mid-level insurance company executive I’ll call “Juggler.” Juggler was so busy with so many responsibilities and projects, she was becoming a bottleneck—always working on things, but not finishing them. Her boss and colleagues were starting to complain.
When I appeared at Juggler’s door for our scheduled meeting, she was staring intently at her computer. She hadn’t yet noticed me, but her phone rang. Without looking away from the screen, Juggler answered the call on speaker: “I’m trying to finish up a calculation and I’ve got a meeting in a few minutes. What’s up?”
I heard ...
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