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The Art of IT Management - Practical tools, techniques and people skills by Robina Chatham

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PREFACE

This book has been written primarily for IT managers just stepping into their first managerial position; however, many more seasoned IT managers and leaders will also benefit from this text. For some it may prove a useful refresher, for others it may fill a vital gap in their portfolio of knowledge or provide that ‘light bulb’ moment of revelation.

Most IT professionals who find themselves in a management position for the first time are ill prepared and hence may feel a little lost. Management is about people rather than process or procedure. You need the knowledge and know-how to show people the way, the vision to know where you are going, the passion to take people with you and the ability to empathise with individuals. Management ...

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