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The Art of IT Management - Practical tools, techniques and people skills by Robina Chatham

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9 THE ART OF INFLUENCING

WHY IS THIS IMPORTANT?

The ability to influence is a key skill in any organisational setting. When you are managing projects across departmental boundaries, it is the key tool in your armoury for making things happen. Influence is the ability to bring others to your way of thinking without force or coercion; it is about genuinely winning people’s support and commitment to do things because you have convinced them that it is the right or best course of action. It is about getting people to willingly do things for you or support a course of action.

Simply telling people to do something usually does not work. You may get something out of your staff by exerting position power, but you certainly will not get the best out ...

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