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The Art of IT Management - Practical tools, techniques and people skills by Robina Chatham

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28 COACHING SKILLS

WHY IS THIS IMPORTANT?

Coaching is a very valuable managerial technique. It is beneficial for both developing and growing people and also for dealing with performance and motivational issues. Coaching is primarily aimed at those who have the ‘skill’ (see Figure 2.1, Skill versus will matrix). When you coach someone you are assuming they have the ability to work things out for themselves with a bit of encouragement and support. As a manager, your job is to provide this encouragement and support.

In my experience of working within the IT discipline and with IT people for the past 40 years, coaching is a very under-utilised skill. The majority of IT managers take a far more directive approach, this may well be appropriate with ...

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