Chapter 27

Leading Across Generations

Joanne G. Sujansky

In This Chapter

  • Recognize and address the distinctive needs of each generation.
  • Foster effective communication across generations.
  • Employ strategies for leading, developing, and coaching multiple generations.
  • Resolve conflict and build cross-generational teams.


For the first time in history, there are four generations sharing the workplace. These age groups—the matures (sometimes called traditionalists), baby boomers, Generation Xers, and millennials—each bring different experiences, talents, and viewpoints to the job. As a result, the task of leading a multigenerational workforce ...

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