Chapter 11
Sofia was the senior cabin crew member on today's flight and as such was responsible for running the preflight briefing and assigning responsibilities to the rest of the crew. Flight schedules, passenger details, company news, and, of course, safety updates were important parts of the briefing. But Sofia knew that taking time for the crew to get to know each other was critical as well. If the team connected well with each other, it would be a better experience for them and the passengers. Camaraderie builds synergy, and synergy builds powerful, purposeful, team‐focused individuals.
Sofia could already tell that one member of the team was focused only on herself.
As they all moved from the official briefing to the preflight preparations, Sofia began to ask relationship‐building questions, which, for her, was as simple as asking about someone's personal story.
“This is only my third trip since receiving my FAA certification,” Collin beamed. “I have always loved to travel, and I enjoy meeting new people, so I feel this job is perfect for me. And I gotta say that I am excited about this opportunity to learn from the two of you.”
Looking past Collin, Sofia could see the eye‐roll from Cecelia, the third member of the crew. From the preflight paperwork, Sofia knew that Cecelia had been with the airline for seven years; from their brief conversation, Sofia also knew that Cecelia wanted to be anywhere but here. She had let it be known more than once that being short‐called ...
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