The Balanced Scorecard

A p p e n d i x

Building a Balanced Scorecard

CONSTRUCTING AN ORGANIZATION’S first Balanced Scorecard can be accomplished by a systematic process that builds consensus and clarity about how to translate a unit’s mission and strategy into operational objectives and measures. The project requires an architect who can frame and facilitate the process, and collect relevant background information for constructing the scorecard. But the scorecard should represent the collective wisdom and energies of the senior executive team of the business unit. Unless ...