C h a p t e r O n e
Measurement and Management in the Information Age
IMAGINE ENTERING THE COCKPIT of a modern jet airplane and seeing only a single instrument there. How would you feel about boarding the plane after the following conversation with the pilot?
| Q: | I’m surprised to see you operating the plane with only a single instrument. What does it measure? |
| A: | Airspeed. I’m really working on airspeed this flight. |
| Q: | That’s good. Airspeed certainly seems important. But what about altitude. Wouldn’t an altimeter be helpful? |
| A: | I worked ... |
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