THE BALANCED SCORECARD must reflect the structure of the organization for which the strategy has been formulated. The examples provided so far have illustrated Balanced Scorecards for autonomous business units. But Balanced Scorecards are useful for other organizational units as well. In this chapter we illustrate the development of scorecards for:
- Corporations that consist of a collection of strategic business units
- Joint ventures
- Support departments in corporations and business units
- Not-for-profit ...