See Chapter 2 – POUT.
See Chapter 7 – Problem-Solving and True Deep Root Causes (TDRCs).
Tool/Framework 3 - Interrelationship Diagram or Digraph
See Chapter 7 – Problem-Solving and True Deep Root Causes (TDRCs).
Tool/Framework 4 - Affinity Diagram
“This tool is used to reduce complexity and sort and categorize input into more useful output. It is one of my favorites, Granddaughter. In the example below, we decided to focus on our issue of improving low morale. We had everyone brainstorm on how to accomplish such a feat by writing down each idea on a small piece of paper. Once we were done, all the ideas looked something like this:
Table 2.4.1 Ideas generated through brainstorming ...
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