Early in my career I was privileged enough to have the opportunity to participate in one of Charlie’s famous five-day workshops. It was my first introduction to Lean manufacturing and to the BASICS methodology. I have since been a participant or assistant in three more workshops, have participated in or lead a handful of highly scoped projects or kaizen events within my company, and have helped to create a Lean-based production system that puts a lot of what is taught in this book into action.

“Do you know what you don’t know?” and “Lean is a five-year journey that never ends” are two quotes that I hear from Charlie and Dan over and over again.

They never let me forget two main principles of Lean—Respect for people (or humanity) and ...

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