Book description
This book provides how-to guidance and examples for three types of maps, namely relationship map, cross-functional process map, and flowchart. It helps readers to effectively apply all three types of maps to make work visible at the organization, process, and job/performer levels.
Table of contents
- Front Cover
- Contents (1/2)
- Contents (2/2)
- Chapter 1: Overview (1/4)
- Chapter 1: Overview (2/4)
- Chapter 1: Overview (3/4)
- Chapter 1: Overview (4/4)
- Chapter 2: Thinking about Work (1/2)
- Chapter 2: Thinking about Work (2/2)
- Chapter 3: Why Map a Process? (1/2)
- Chapter 3: Why Map a Process? (2/2)
- Chapter 4: Relationship Maps (1/7)
- Chapter 4: Relationship Maps (2/7)
- Chapter 4: Relationship Maps (3/7)
- Chapter 4: Relationship Maps (4/7)
- Chapter 4: Relationship Maps (5/7)
- Chapter 4: Relationship Maps (6/7)
- Chapter 4: Relationship Maps (7/7)
- Chapter 5: Cross-Functional Process Map (aka Swimlane Diagram) (1/4)
- Chapter 5: Cross-Functional Process Map (aka Swimlane Diagram) (2/4)
- Chapter 5: Cross-Functional Process Map (aka Swimlane Diagram) (3/4)
- Chapter 5: Cross-Functional Process Map (aka Swimlane Diagram) (4/4)
- Chapter 6: Flowchart (1/3)
- Chapter 6: Flowchart (2/3)
- Chapter 6: Flowchart (3/3)
- Chapter 7: Seven Principles to Improve Flow (1/8)
- Chapter 7: Seven Principles to Improve Flow (2/8)
- Chapter 7: Seven Principles to Improve Flow (3/8)
- Chapter 7: Seven Principles to Improve Flow (4/8)
- Chapter 7: Seven Principles to Improve Flow (5/8)
- Chapter 7: Seven Principles to Improve Flow (6/8)
- Chapter 7: Seven Principles to Improve Flow (7/8)
- Chapter 7: Seven Principles to Improve Flow (8/8)
- Appendix (1/5)
- Appendix (2/5)
- Appendix (3/5)
- Appendix (4/5)
- Appendix (5/5)
- Back Cover
Product information
- Title: The Basics of Process Mapping, 2nd Edition
- Author(s):
- Release date: May 2011
- Publisher(s): Productivity Press
- ISBN: 9781439891278
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