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CHAPTER THREE

Kindness and Compassion

‘‘Did I not cry for those in trouble?’’

—JOB 29:16

‘‘Oh king, be kind to the oppressed . . . It may be that then your prosperity will continue.’’

—DAN. 4:27

Imageindness and compassion have not always been considered necessary components of business leadership. Until about a generation ago, the paradigm for American business was ‘‘command and control,’’ otherwise known as Theory X, whose assumptions included:

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