August 2022
Beginner to intermediate
220 pages
5h 42m
English
Content preview from The Big Miss
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We actually don’t choose between experiences, we choose between memories of experiences.
—Professor Daniel Kahneman
In the previous two chapters, we provided astounding evidence both from our research and from independent research that emotions are key drivers of value for organizations. But why are they so important and yet, customers themselves are not aware of their importance to them? We’ll dig into this question in this chapter.
Why Are Emotions So Important?
Behavioral science comes to the forefront in explaining why emotions are so important. Professor Daniel Kahneman, Nobel Laureate for economics, says, “There is confusion between experience and memories. We actually don’t choose between experiences, ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.