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The Big Miss
book

The Big Miss

by Zhecho Dobrev
August 2022
Beginner to intermediate
220 pages
5h 42m
English
Business Expert Press
Content preview from The Big Miss

CHAPTER 9

Practice 5

Aim for the Same Emotions in the Employee Experience

People’s tendency is to overestimate how visible their emotions are to others.

Kerry R. Gibson, Kate O’Leary, Joseph R. Weintraub

Imagine this scenario: Ben works in a large multinational organization. Last night he worked very late to deliver on a project but he still feels obliged to turn up for work at 8 a.m. just like any other day and he certainly hasn’t heard to do otherwise from his manager… not today, not ever....

He has been working there for a number of years but all that has earned him was a card at his desk with a post-it note to mark his anniversary at the company. He hardly ever gets praise, recognition, or a personal word from his manager. He also feels ...

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Publisher Resources

ISBN: 9781637422571