Aim for the Same Emotions in the Employee Experience
People’s tendency is to overestimate how visible their emotions are to others.
—Kerry R. Gibson, Kate O’Leary, Joseph R. Weintraub
Imagine this scenario: Ben works in a large multinational organization. Last night he worked very late to deliver on a project but he still feels obliged to turn up for work at 8 a.m. just like any other day and he certainly hasn’t heard to do otherwise from his manager… not today, not ever....
He has been working there for a number of years but all that has earned him was a card at his desk with a post-it note to mark his anniversary at the company. He hardly ever gets praise, recognition, or a personal word from his manager. He also feels ...
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