August 2022
Beginner to intermediate
220 pages
5h 42m
English
Content preview from The Big Miss
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The Problem With Digital Transformation Today
Companies have the desire for revolution, but the stomach for evolution.
—Michael Brown
One of our clients, a water company in the United Kingdom, told us in the mid-2010s that they were looking to go through a digital transformation and they were particularly looking to expand the Facebook and Twitter channels as a way for customers to contact them. So when we were doing research they were very keen on specifically asking questions about the different contact channels: phone, webchat, and social media. The research found that contacting the company by web and social media doesn’t drive value and in the discussions, we found that 94 percent of contacts come on the phone. When we looked ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.