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The Big Shift in IT Leadership: How Great CIOs Leverage the Power of Technology for Strategic Business Growth in the Customer-Centric Economy by Hunter Muller

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Chapter 4Exceptional Leadership

There are many truly excellent presentations at our CIO Executive Leadership Summits. We are genuinely honored by the depth and relevancy of the speakers and their topics. Not all of our speakers and presenters are IT executives—but each of them is interesting in a unique way.

Eric McNulty is director of Research and Professional Programs and Program Faculty at the National Preparedness Leadership Initiative (NPLI), a joint program of the Harvard School of Public Health and the Center for Public Leadership at Harvard's Kennedy School of Government. He is also an instructor at the Harvard School of Public Health. At one of our summits last year, Eric spoke passionately about the need for CIOs to develop real crisis leadership skills proactively. Why proactively? Because, as Eric notes, the best time to learn the ABCs of crisis leadership is before a crisis strikes. Since we seem to be living in a period of perpetual crisis, Eric's advice seems at first like common sense. But it's the kind of common sense that many top executives ignore until it's too late.

“Crisis management and crisis leadership are not the same thing,” says Eric. “When a crisis ...

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