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Chapter 5

The Power of Process

Structure

The odd couple is a cultural chestnut: one partner is fastidious and methodical and the other, while not necessarily messy, is freewheeling and less rigid in organization. At work, the gap in styles can seem serious, with one employee adhering strictly to process and making a list of measured steps toward a goal, while a colleague prefers heart-racing sprints to deadlines.

Is one way superior? Does the methodical march to the finish line guarantee more detail and accuracy, or does working fast sharpen focus and eliminate waste? The Birkman, as always, believes there is value in everyone’s preference, ...

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