Chapter 8

How Your Emotions Can Help or Hurt a Decision

Empathy and Thought

The stereotype of corporate America is that it is a sterile environment that turns its denizens into robots going about their daily routines with extraordinary efficiency. Anyone who works in an office knows, of course, that it is an emotional, political, and volatile landscape where productivity and efficiency can be derailed by any number of problems.

Understanding how much emotion and how much thought people put into their decision making can help us navigate many of the land mines in that perilous landscape. Empathy and Thought are two critical Components that show ...

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