CHAPTER 17FEEDBACK AGREEMENTS
Skillful feedback is the best source about how our behavior is impacting others. Taking it seriously puts you on a fast track to greater effectiveness.
—The Resolutionary
About two years ago I was called in by a rural regional hospital to help the staff with their pervasive attitude of negativity. After interviewing about thirty key managers and providing a day of training about the sources of negative attitudes, we realized that one of the pieces missing from the culture was the mechanism of effective, timely feedback.
Everyone agreed that a negative attitude was pervasive because people were not talking to each other, so rumors were pervasive. Left unchecked, negative statements hung in the air like the ...
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