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CHAPTER 18DELEGATION AGREEMENTS

A manager’s accomplishment is directly related to skillful delegation.

—The Resolutionary

Organizations often take their high-performing professional employees (sales people, realtors, programmers, lawyers, draftsmen, designers) and reward them for their achievements by promoting them to manage others. They give them little or no training in management, and even though management competence requires a very different skill set, they expect them to continue being “stars.”

Beyond shifting focus from tasks to people, the most important skill a new manager develops is delegation. Simply put, delegation is getting work done through the skills of others. To do that effectively, managers must first break the “I ...

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