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CHAPTER 23CONSULTANTS

The mediocre teacher tells. The good teacher explains.

The superior teacher demonstrates. The great teacher inspires.

—William Ward

Consultants are teachers. Great consultants tell, explain, demonstrate, and inspire. They operate on the premise that it is better to teach someone how to fish than to throw them a fish when they are hungry. Consultants have become an important part of our personal and professional lives. I used to trust the consultants I engaged to manage the consulting relationship by setting appropriate expectations. My assumption was that having done this many times before, they understood the importance of managing the relationship. I have learned through some disappointing experiences that most consultants ...

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