quality assurance n. 1. Administrative and procedural activities implemented in an organization so that requirements and goals for a product, service, or activity will be fulfilled. 2. A way of preventing mistakes and defects in manufactured products and avoiding problems when delivering products or services to customers.
BS Definition: What you wish more companies had in place for their public restrooms.
Origin: Although simple concepts of quality assurance (sometimes referred to simply as “QA”)—like establishing membership in guilds and military ...
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