Glossary of Terms
Active Listening—Concept pioneered by psychologists Carl R. Rogers and Richard E. Farson that puts forward the idea that listening is not a passive activity but requires energy and effort
Amplification—The technique of spotlighting the ideas or contributions of others in a meeting
Articulation—The formation of clear and distinct sounds in speech
Attention Span—The length of time a person can devote to an activity before their mind wanders
Benefit—Something advantageous or positive that an audience will achieve or receive as a result of hearing your message
Body Language—Nonverbal communication such as gestures, postures, and facial expressions that help support a person's intention
Civil Inattention—The process whereby strangers who are in close proximity demonstrate that they are aware of one another, without imposing on each other
Climax—The highest point of tension in a story; the major turning point in the plot
Close-ended Question—A question that can be answered with a simple yes or no answer, or with one specific piece of information
Cognitive Nervousness—Anxiety relating to or involving thinking, reasoning, or remembering
Communication—The process of sending and receiving messages with attached meaning
Confirmation Bias—A tendency to search for, interpret, favor, and recall information in a way that confirms one's preexisting beliefs
Congruence—The state when all aspects of voice and body language perfectly support a communicator's intention
Convergent ...
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