BIBLIOGRAPHY AND ADDITIONAL RESOURCES

Albrect, K., and R. Zemke. Service America! Doing Business in the New Economy. Grand Central Publishing, New York, 1990.

Amen, D. G. Change Your Brain Change Your Life: The Breakthrough Program for Conquering Anxiety, Depression, Obsessiveness, Anger and Impulsiveness. Three Rivers Press, New York, 1998.

Anderson, F. H. Learning in Discussions: A Résumé of the Authoritarian- Democratic Studies.” Harvard Educational Review, vol. 229, 1959, pp. 201–215.

Argyris, C. “How Normal Science Methodology Makes Leadership Research Less Additive and Less Applicable.” In J. G. Hunt and L. L. Larsen (eds.), Crosscurrents in Leadership, Southern Illinois University Press, Carbondale, 1979, pp. 47–63.

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