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RG

IN CONTEXT

FOCUS

Business crises

KEY DATES

1987 Ian Mitroff, Paul Shrivastava, and Firdaus Udwadia publish the paper “Effective Crisis Management.”

1988 Shrivastava, Mitroff, Danny Miller, and Anil Miglani say that organizational crisis requires an interdisciplinary approach, using psychological, technological-structural and social-political perspectives.

1995 A. Gonzalez-Herrero and C. Pratt suggest a model for crisis management: diagnosis of impending trouble; decision and actions; implementation of change; and monitoring.

2000s Business continuity planning is introduced to deal with terrorism and major technology failure.

2010s Social media allows a ...

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