The Business Case For E-Learning

Chapter 7. Targeted Learning: Are You Indeed Ready?

Key Take-Away

By closely aligning with business objectives, individual strengths, and targeted learning plans, a skills-gap approach to work-force development can help make the cohesive learning effort an integral part of the business process.

Case Summary

Using a competency-development process, the Cisco sales organization launched a portal called MyDevelopment that measures the readiness of the sales force given current sales objectives. The tools help to assess each salesperson’s individual strengths and weaknesses with respect to her targets and offers targeted learning plans. MyDevelopment provides a formal approach for creating an individualized learning model based on need for each employee ...