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The Business Model Navigator, 2nd Edition
book

The Business Model Navigator, 2nd Edition

by Oliver Gassmann, Karolin Frankenberger, Michaela Choudury, Michaela Csik
August 2020
Intermediate to advanced
425 pages
11h 12m
English
Pearson Education
Content preview from The Business Model Navigator, 2nd Edition

Chapter 7

Cross-Selling

Killing two birds with one stone

Free falling labelled carton boxes alongside an order receipt.

The pattern

Cross-Selling involves offering complementary products and services beyond a company’s basic product and service range, with the aim of exploiting existing customer relationships to sell more goods. Cross-Selling also offers an opportunity to leverage existing resources and competencies, such as sales and marketing (HOW?, VALUE?).

For customers, the primary benefit of Cross-Selling lies in deriving more value from a single source, thus saving on the cost of searching for additional products (WHAT?). A further important advantage of the Cross-Selling pattern is the sense ...

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Publisher Resources

ISBN: 9781292327143