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The Business of IT: How to Improve Service and Lower Costs by Tim Raducha-Grace, Robert Ryan

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5. IT Business Cases: Realizing IT Value

IT organizations and their customers need to determine the costs and benefits of financial investments made in IT services. These benefits must clearly support the overall strategy and mission of your organization. A standardized business case should be used to determine the overall benefit of IT investments. A business case is a rigorous, standardized method to capture the benefits, costs, and risks associated with investments in IT projects and services.

Depending on your organization’s IT business practices, we recommend that the business case process can be part of your service portfolio management and service investment analysis practices, which together seek to improve service and lower cost by ...

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