Chapter 2: History Lessons
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engaging people who have experience working in that area. If they are people who
you have internally in your organization, absolutely that is a terrific thing. A lot of
companies don’t have the internal staff who understand how to take a traditional
business process and virtualize it. In that case, you really do need to shop around
and bring in a vendor who understands how to virtualize your particular type of
business. When you asked earlier what would make me go to an outsourcer, this
is what would make me go to an outsourcer. Like everything in life, if it’s not
worth doing right, then it’s not worth doing. When you want to business process
virtualize, you are going to want to talk to an organization who knows, who has
the experience, and can give you some good hard ROI numbers. And help you
understand what it is going to really change in your business before you start down
that road.
References
1
Hof, Robert D. and Steve Hamm. May 2002. “The Future of E-Business:
How E-Biz Rose, Fell, and Will Rise Again.Business Week.
2
Pierce, John. June 1980. An Introduction to Information Theory. New York:
Dover Publications.
3
Von Neumann and Mergenstern. August 1953. Theory of Games and
Economic Behavior. New Jersey: John Wiley and Sons.
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