Activity 31Continuous improvement and review
Overview
Continuous improvement (CI) is a philosophy that aims to ensure ongoing effort in relation to product/process enhancement. It can be termed as either ‘incremental’ or ‘breakthrough’ depending upon the scale of improvement and is directly applicable to the output solutions from a category management process, such as projects, contracts, supplier relationships and strategies.
There are many authors who have written on the subject of CI, the most notable being W. Edwards Deming, who popularised the plan-do-check-act (PDCA) cycle (a.k.a. ‘Deming wheel’) in the ...
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